Refund Policy
How do I get certified for a course?
We want you to be satisfied, so all eligible courses purchased on GUVI can be refunded within 7 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below
How does GUVI's 7-day refund policy work?
While our 7-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule, so we will not process refund requests received after the refund window.
Where will I receive the refund amount?
The refund amount will be transferred to the payment method used by you while purchasing the course.
What are the additional reasons for denied refunds?
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
Users who have their account banned or course access disabled due to a violation of our Terms will not be eligible to receive a refund. We do not grant refunds for any subscription services after 7 days. These refund restrictions will be enforced to the extent permitted by applicable law.
What about refunds for bundles purchased through a third party?
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
